Timeless Moves Terms and Conditions

1. Introduction

Welcome to Timeless Moves. These terms and conditions outline the rules and regulations for the use of Timeless Moves' platform, located at http://timelessmoves.co.za/. By accessing this platform, we assume you accept these terms and conditions in full. Do not continue to use Timeless Moves if you do not accept all of the terms and conditions stated on this page.

2. Definitions

- Platform: The website and application operated by Timeless Moves where users can browse and request services from service providers.

- Service Provider/Handyman: Any entity or company registered to provide services on the Timeless Moves platform.

- Customer/Client: Any person or entity who logs into the system to request a service from the service provider.

3. User Accounts

3.1 Registration

- To access certain features of the platform, both service providers and customers must register for an account.

- Service providers must provide valid identification and proof of qualification to be approved on the platform.

- Customers must provide accurate contact information and payment details.

3.2 Account Security

- Users are responsible for maintaining the confidentiality of their account information, including the password.

- Users agree to notify Timeless Moves immediately of any unauthorized use of their account or any other breach of security.

4. Service Requests

4.1 Browsing and Requesting Services

- Customers can browse the platform to find suitable service providers.

- Service requests can be made through the platform by providing detailed information about the required service.

- Service providers can accept or decline service requests based on their availability and expertise.

4.2 Service Agreements

- Once a service request is accepted, a service agreement is formed between the customer and the service provider.

- Timeless Moves is not a party to this service agreement and only acts as an intermediary platform.

5. Payment Terms

5.1 Service Fees

- Service fees are agreed upon by the customer and the service provider during the service request process.

- All payments must be made through the Timeless Moves platform using the provided payment methods.

5.2 Payment Processing

- Payments will be processed by a third-party payment processor.

- Timeless Moves is not responsible for any issues related to payment processing.

5.3 Cancellations and Refunds

- Cancellation policies are determined by the individual service provider and should be clearly communicated to the customer before a service request is accepted.

- Refunds, if applicable, will be processed according to the service provider's policies.

6. User Responsibilities

6.1 Service Providers

- Service providers must provide accurate and complete information about their qualifications, experience, and services.

- Service providers must comply with all applicable laws and regulations.

- Service providers must maintain high standards of service and professionalism.

6.2 Customers

- Customers must provide accurate and complete information when requesting services.

- Customers must ensure timely payment for services rendered.

- Customers must treat service providers with respect and professionalism.

7. Dispute Resolution

7.1 Disputes Between Users

- Timeless Moves encourages users to resolve disputes directly.

- If a resolution cannot be reached, users can contact Timeless Moves support for mediation.

7.2 Disputes with Timeless Moves

- Any disputes arising from or relating to these terms and conditions will be resolved through binding arbitration in accordance with the rules of the relevant arbitration body.

8. Limitation of Liability

- Timeless Moves is not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use of the platform or services provided by service providers.

9. Indemnification

- Users agree to indemnify and hold Timeless Moves harmless from any claims, damages, losses, liabilities, and expenses arising from their use of the platform or violation of these terms and conditions.

10. Termination

- Timeless Moves reserves the right to suspend or terminate user accounts at any time for any reason, including but not limited to violations of these terms and conditions.

11. Changes to Terms and Conditions

- Timeless Moves reserves the right to modify these terms and conditions at any time. Users will be notified of any changes via the platform.

12. Contact Information

- For any questions or concerns about these terms and conditions, users can contact Timeless Moves at info@timelessmoves.co.za.

By using the Timeless Moves platform, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.